Follow The Leader

Recently, in a KPO, two senior officials quit to set up a direct competitor of their existing employer. The first thing they did was to contact their teams at their previous employer. There was complete havoc created while the teams were quitting, and eventually, the organisation had to suffer heavily though it had invested so much of time and effort to build those teams.

Biggest global challenge - Managing Talent

According to the latest global study by The Boston Consulting Group (BCG) and the World Federation of Personnel Management Associations (WFPMA), managing talent is the most critical manpower challenge worldwide. It is believed that this issue would remain at or near the top of executive agendas in every region and industry for the foreseeable future. 

Hidden Talent

Corporation can gain a competetive advantage if they can identify the employees who hold key knowledge and retain them - or at least transfer their knowledge to others if they do decide to leave. Those employee exist at all levels of an organisation , but they are frequently hidden from view. Identifying, nurturig and retaining key knowledge holders and other emplyees with valuable but often overlooked skills will allow corporations to remain agile even during times of high turnover.